Zaks Instruments Pvt Ltd believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

1. Cancellations will be considered only if the request is made within 24 hours of placing an order

1. There is no cancellation of orders placed under the Same Day Delivery category.
2. No cancellations are entertained for those products that the Zaks Instruments Pvt Ltd marketing team has obtained on special occasions like Bihu, Diwali, and Durga puja etc. These are limited occasion offers and therefore cancellations are not possible.
3. No charges are applicable if cancellation is made immediately after placing the order. 15% of the order value will be deducted in case cancellation is made after the product is out for delivery.
4. Orders can be cancelled only before processing. Please contact Zaks Instruments Pvt Ltd online team Email (customersupport@zaksinst.com) to cancel an online order. A cancellation fee of 15% of the order value will be applicable.
5. A cancellation fee of 25% of the order value will be applicable if the order has been already dispatched.

Zaks Instruments Pvt ltd may be forced to refuse to accept an order for the following Criteria:-

Criteria for Refusal of Order’s

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
• If the area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order that case order can be cancelled.
• Suspected fraudulent information.